1. Information About Us
1.1 Carchope operates carchope.com from 37 Jalan Pemimpin #03-03, Mapex, Singapore 577177. Company registration and GST details are available from Carchope on request.
2. Service Availability
2.1 Our site is intended for people residing, businesses and companies in Singapore (the “Serviced Country”). We do not accept orders from individuals outside the Serviced Country.
3. Your Status
3.1 By placing an order through our site or by telephone, you warrant that you are legally capable of entering into binding contracts and are resident in the Serviced Country.
4. How the Contract Is Formed
4.1 After placing an online order, you will receive an email acknowledging receipt. This does not mean the order has been accepted. Your order is an offer to buy a product. Telephone and online orders are subject to acceptance, which we will confirm during the telephone conversation or by email. The contract is formed when we deliver the items to you.
4.2 Subject to stock availability, ordered items may be replaced with alternatives after verbal or written confirmation. For items that cannot be replaced, we will contact you with the option to cancel. Any payment already made will be refunded.
4.3 Online orders will be fulfilled within the timeframe advised by Carchope. Business days exclude Saturdays, Sundays and public holidays.
4.4 You must make payment in full using the payment option selected at checkout.
4.5 Goods may differ between manufacturing batches. If you are not satisfied, contact Carchope within the applicable return period. Returned products must be unused, in original condition and must not be pre-order products. See the refunds policy below.
5. Our Status
5.1 We may provide links to websites operated by other companies, whether affiliated with us or not. We cannot guarantee the quality of products bought from companies whose sites we link to.
6. Price and Payment
6.1 Product prices are those quoted on our site from time to time, except in cases of obvious error.
6.2 Despite our best efforts, a listed product may be incorrectly priced. Where the correct price is lower, we will charge the lower amount. If it is higher, we may honour the lower price, contact you for instructions before dispatch, or reject the order and notify you.
6.3 We are not obliged to provide a product at an incorrect lower price, even after sending an email confirmation.
7. Our Refunds Policy
7.1 When you return a product because you cancelled, rejected a policy change, claim it is defective, or are dissatisfied, we will examine it. If its condition is satisfactory, we will replace a defective item or provide a refund. Refunds will normally use the original payment method and will be processed as soon as possible.
7.2 Products returned because of a defect or within an applicable seven-day cooling-off period will be refunded after delivery costs are deducted.
7.3 A shortfall in delivered quantity must be reported within two days of delivery. If it is not reported, we have no liability for the shortfall and payment remains due as if the products had been delivered according to the contract.
7.4 Return transportation is at your expense.
8. Our Liability
8.1 We warrant that a product purchased through our site is of satisfactory quality.
8.2 Our liability connected with a purchased product is strictly limited to its purchase price.
8.3 Unless otherwise stated, product warranties are covered by the respective brand owner.
9. Notices
9.1 Notices to Carchope must be sent to its stated address. We may give notice by email or post using the details provided when you placed an order.
10. Events Outside Our Control
10.1 We are not liable for failure or delay caused by events outside our reasonable control (“Force Majeure Events”).
10.2 These include industrial action; civil commotion, riot, invasion, terrorism or war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or natural disaster; inability to use transport or telecommunications networks; and acts, decrees, legislation, regulations or restrictions of government.
10.3 Obligations are suspended while a Force Majeure Event continues, with a corresponding extension of time. We will use reasonable efforts to end the event or find another way to perform our obligations.
11. Waiver
11.1 A failure to insist on strict performance or exercise a right does not waive that right or release you from your obligations.
11.2 Waiver of one default does not waive a later default. 11.3 A waiver is effective only when expressly stated and communicated in writing.
12. Severability
12.1 If a competent authority finds any term invalid, unlawful or unenforceable, that provision will be severed to the required extent and the remaining terms will continue in effect.
13. Entire Agreement
13.1 These terms and documents expressly referred to in them form the entire agreement concerning the contract and supersede previous agreements or understandings.
13.2 Each party acknowledges it has not relied on a representation, undertaking or promise not expressly stated in these terms.
13.3 Neither party has a remedy for an untrue statement made before the contract, unless fraudulent, other than a remedy for breach of contract under these terms.
14. Our Right to Vary These Terms
14.1 We may revise these terms from time to time.
14.2 The policies and terms in force when you order apply, unless a change is legally required or we notify you before dispatch confirmation. In the latter case, you are deemed to accept the change unless you notify us otherwise within seven working days of receiving the products.
15. Law and Jurisdiction
15.1 Contracts for products purchased through our site are governed by Singapore law. Disputes are subject to the non-exclusive jurisdiction of the Courts of the Republic of Singapore.